Frequently Asked Questions
Find answers to the most common questions about our products and services
Browse by Category
Multi-shop System
Learn about our seller network and product offerings
Placing an Order
How to place an order on popbob.gg
Delivery & Support
Delivery options, tracking, and support information
Payment & Pricing
Payment methods, and refund policies
Sellers
How do sellers work?
Our platform consists of multiple verified sellers. Each seller manages their own inventory, pricing, and delivery schedule. You can filter products by seller and view individual seller profiles on product and category pages.
Can I buy from multiple sellers in one order?
Yes! Your cart automatically splits items by seller at checkout. You'll configure delivery preferences and priority levels separately for each seller's portion of your order.
How do I know which seller to choose?
Seller profiles display ratings, delivery speed, and customer reviews. You can find this on the home page and product pages, as well as at checkout. But it doesn't really matter, so we don't recommend paying attention to this, just buy the items you need!
Selling
What can I sell on popbob.gg?
You can sell anything. For video game items, we offer many markets already, and may create new ones on request.
How do I become a seller?
Sign up and click on your profile picture then go to the My Shops section and click create a shop.
How much does it cost to operate a shop on popbob.gg?
It is currently free to sell. Although we may markup prices on the marketplace, a website is automatically created for your shop without a fee. You can send customers to your own website to avoid fees.
Orders
Do I need to create an account?
No accounts required! Your order is stored locally in your browser. Simply visit our order tracker page on the same device to check status. Optional discord integration at checkout enables delivery notifications. You can sign up to store your orders permanently.
How do I track my order?
Use our order tracker page. Click your profile picture in the top right, then select 'My Orders'
I want to change my delivery method/coordinates
We do not have this capability yet sorry.
Delivery
What delivery options are available for Minecraft servers?
Three secure methods: 1) Specified (>20k from spawn) 2) Random (hidden chest within 50k) 3) Ingame Meetup (message your shop to arrange a time and location).
How do random deliveries on Minecraft servers stay secure?
Items are hidden in naturally generated dungeon chests. There are millions of dungeon chests at spawn so its very unlikely to be found unless you leave your order for multiple months.
What if I want meetup delivery?
Select 'Seller Meetup' at checkout, then go to https://popbob.gg/account/orders, find your order, message the shop, and arrange a time and location.
Do I need to be online for delivery?
Only for meetups. Chest deliveries happen automatically - you'll receive coordinates via our tracker or discord once completed.
Is popbob.gg easy to use for new players?
Yes all of our customers were originally new players the first time they bought.
Can I get notified via Discord?
Yes, make sure to link your Discord account at checkout and you will be automatically notified once your order is complete.
Payments
What payment methods do you accept?
We accept: • PayPal • Stripe (Credit/Debit, Google Pay, Apple Pay) • Cryptocurrency (BTC, USDT, LTC, XMR, etc).
What's your refund policy?
Full refunds are issued automatically if sellers don't deliver. 48 hours after delivery proof (timestamped in-game screenshot) is verified by our team, funds are release to the seller. No refunds for successful deliveries.
Is my payment information secure?
We never see your full payment details. Stripe/PayPal handle card processing, and crypto payments use secure wallet links.